Customer Testimonials

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Google Apr 14, 2024

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DealerRater Apr 13, 2024

The dealership was able to get my car in for service the very next day when I called., My cars issues were found, I then authorized the needed work and within two hours or so and then I was on my way home. owned my Mustang for 9 years now and it has not had service anywhere else.

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DealerRater Apr 10, 2024

I unexpectedly had to purchase a new car and Crystal was a huge help. Was able to get me into a car without trading my old one in fast and efficiently.

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Google Apr 9, 2024

Great experience!

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Google Apr 1, 2024

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Google Mar 31, 2024

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DealerRater Mar 30, 2024

Chad was very helpful with purchasing my vehicle. Very professional and listened to what I was wanting to get out of it.

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DealerRater Mar 29, 2024

We are a return customer over a 20 year span of time . It’s our first place to go when we need a new car !!

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DealerRater Mar 28, 2024

The Service managers and mechanics at Diehl Ford are the best!!! They are all very knowledgeable….

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DealerRater Mar 28, 2024

I'm working with them and them me at the moment. Tell you more when it's over.

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DealerRater Mar 26, 2024

They very quick and on top of everything! Very satisfied . Would buy again from Diehl .

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DealerRater Mar 26, 2024

Joe was extremely helpful, polite, and professional. Had me back on the road with 2 new tires at a great price!

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DealerRater Mar 25, 2024

Service scheduling website doesn't work. There's no way to know it the time and date schedule is any good.

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DealerRater Mar 21, 2024

They explained everything needing done with my car how much and the importance of maintaining oler car

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DealerRater Mar 20, 2024

My experience with the Sales process at this dealership was sublime. Everyone was so nice and so respectful and helpful and upfront. Seriously, far and away the best experience I've had buying a car. Shout out to Alec! He was a newer Sales Rep and he went above and beyond over and over, even with my occasionally complicated needs. And any of the staff I had the pleasure of interacting with supported him every step of the way. Can't say enough good things!

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DealerRater Mar 19, 2024

Service people are great. The web site is not, originally set service on it yet when I called the day before for a confirmation it was not processed. A problem in the program Thank you to service person on the phone, and especially those at the department.

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Google Mar 19, 2024

I always take my vehicles here for service, they treat you like family

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DealerRater Mar 18, 2024

Always friendly and thorough. Very competitive pricing for oil changes. I would recommend their service.

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DealerRater Mar 18, 2024

As usual, Mel is a wonderful, personable customer service person! For years we have always appreciated his attention to detail, honesty, and professionalism. Well done & thank you!

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DealerRater Mar 18, 2024

Robert was amazing from the moment I walked in and made sure I was satisfied with not only my purchase but my payment. I am beyond happy with the quality of my service and new Bronco!

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Google Mar 17, 2024

Everyone was very friendly and helpful. There was none of that car lot pressure. Alec was amazing to work with and very patient when I was trying to decide which of the two vehicles I wanted to buy. I recommend this dealership and will buy there again in the future. Thank you so much for making it a pleasant experience to buy a car.

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DealerRater Mar 15, 2024

Very friendly and knowledgeable . Fast service and clean. Upfront people, no high pressure sales. Thank you

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DealerRater Mar 15, 2024

Prompt service, no surprises, explanations of work to be done and friendly people make the Diehl experience an actual pleasure. It makes me feel good to know that customer service is a priority.

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Google Mar 15, 2024

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Google Mar 13, 2024

Great customer service, exactly what we were looking for.

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DealerRater Mar 13, 2024

Great service, I would recommend your service to anyone. Everything was done in a timely manner!

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Google Mar 13, 2024

Bob is amazing!! He worked so hard for me to get my dream car and was so friendly even when I had my daughters with me! Extremely knowledgeable and helpful but also Kaiser hands down so personable and kind!

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Google Mar 13, 2024

Chad was great to work with! Made the buying experience very enjoyable.

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Google Mar 11, 2024

The staff was friendly and great to work with!

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Google Mar 11, 2024

GREAT EXPERIENCE AS ALWAYS!

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Google Mar 11, 2024

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DealerRater Mar 11, 2024

My experiance a the dealer is always top notch, they treat me well the service is alwaus on time and well done

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DealerRater Mar 9, 2024

I ordered my 2024 Maverick November 4th, 2023 and drove it home March 3rd 2024. I've ordered 2 other vehicles from the factory through the years and this 4 month turn around time seems about average. Every step of the way both Ford and Diehl kept me apprised on my truck's progress during production. The final delivery was easy and not time consuming. I am very satisfied with the entire process. If you're looking for a Ford, I would recommend Diehl of Massillon. As for the truck itself...I couldn't be happier. The Hot Pepper Red color is more orange than ...

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Google Mar 9, 2024

I am blown away by my experience at this dealership. Car buying can often feel disingenuous and stressful at best, but I got none of the tropes or runaround at Diehl. At every step of the process, the entire staff was kind and accommodating. I put them through Federal tax rebates, a vehicle that was not a Ford, and buying from out of state - and they handled it all without ever making me feel like a burden or like I was getting scammed. I even found a minor issue after I was home and the car was purchased, and ...

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Google Mar 8, 2024

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Google Mar 5, 2024

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DealerRater Mar 4, 2024

Fantastic place to service your vehicle, they always treat you like family and make you feel welcomed.

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DealerRater Mar 4, 2024

Rob did a lot to provide good service a d we appreciate everything he did.

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DealerRater Mar 4, 2024

Service center as always, very professional, quick, and corrected/solved the problem as I explained to them.

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DealerRater Mar 4, 2024

After a terrible experience at another dealership, Chad was extremely helpful in walking us through the process to find and purchase a vehicle (the one we originally went to look at had sold that morning) that we were happy with. He was very patient and helpful and we appreciated him staying over to finish everything up.

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DealerRater Mar 1, 2024

Awesome service! I was kept updated and treated like a VIP! What a difference since Diehl took over!

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DealerRater Mar 1, 2024

Great experience on warranty service. Quick and thorough and even got a free car wash

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DealerRater Feb 29, 2024

I ordered my vehicle October 10 Ford kept me informed on the progress, I found that pleasing. When my Maverick was delivered Diehl Ford called to finalize the deal. I’m happy with my choice and will let others know about the service and the people that make you feel like family. Thank you again for the pleasant experience.

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DealerRater Feb 29, 2024

Your service at your Quicklane facility has always historically been good Service facility. The staff there is very cordial and knowledgeable. However, it is unfortunate $80 for an oil change seems a tad bit high. this may lead me to check other facilities because of price. And that’s unfortunate because for nearly 2 decades, we have used the facility and always been Extremely satisfied. I understand material cost increase. However, the cost of an oil change has significantly increased above the cost of crude in the past and present.

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Google Feb 28, 2024

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DealerRater Feb 27, 2024

I gave you that score because I took my truck in for a rattle at my massager door and the told me to put stirfoam in my door so I took it back were l bought it and they fixed the rattle

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DealerRater Feb 27, 2024

Bob Bruce is an awesome salesman.He is friendly and has a way to relax you .

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DealerRater Feb 27, 2024

Have dealt with this dealership under the prior owners for 9 purchases and leases over the years. This was our first purchase with the new dealer (Diehl). The sales person was great as always, the pricing was fair on this used vehicle, all efforts have been made to correct some minor issues that were in question. Our only complaint was with a "sub-contractor" who was promised to provide a service, but didn't show for several days, with no explanation as to why late. All in house personnel worked hard to remedy this, and it has now been completed. ...

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Google Feb 27, 2024

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Google Feb 26, 2024

They took care of my new Nissan Murano well with the rustproofing service. I am happy to know they can bring me back to my apartment so I don't have to wait in the dealership for future service appointments. Very satisfied with the service department.

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Google Feb 25, 2024

I will 100% be coming back and telling everyone I know to come here and see Chad. After having a terrible experience the day before I was a little nervous about trying to buy another car. Chad was very straightforward with me and made my experience one of the best. When i first got there I was looking for a specific truck that they unfortunately sold earlier that morning, Chad sat me down and found other trucks that were similar in both style and price. He was super nice and funny as well. He treated me like I was an actual ...

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DealerRater Feb 24, 2024

I had a awesome experience with my sales team and I would recommend him to anyone that is interested in buying a car. I,have a couple of his cards if any of my friends or family are interested.

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DealerRater Feb 23, 2024

The car needed it whatever it got and almost too late. It was not the best time. And I’m good we have caught on it.

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DealerRater Feb 23, 2024

They did everything you ask for and make it simple as can be. I'll be back when I'm ready for a new car

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DealerRater Feb 23, 2024

Brought me rite in out of the rain and made me feel qwlcome. They corrected what I needed and made me aware of problems. Stops a lot quicker.

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Google Feb 22, 2024

Drove up without an appointment, just wanted someone to listen to my truck to see if they hear the same noise I was hearing. Service representative Josh was busy but took the truck for a ride, then got a technician to check it out. They discovered the issue, part on order and with in a 10 days truck was repaired! Yeah!

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Google Feb 22, 2024

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DealerRater Feb 21, 2024

Did a nice job of explaining everything and answering all of my questions Thanks Rob and team

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Google Feb 20, 2024

From the beginning to the end, everyone here was incredibly friendly, helpful, and courteous.

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Google Feb 17, 2024

Man, let me tell you. These guys are amazing. I come in unsure about anything. I delt with Bob and he got us into a new vehicle. Was a great guy to talk with and everything. I'll be coming back forsure to deal with Diehl Ford.

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DealerRater Feb 17, 2024

Very friendly staff answered all of my questions Chad was a great salesman he helped me a lot

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DealerRater Feb 16, 2024

I have used this location to buy cars and have them serviced for years. I like the service team.

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Google Feb 14, 2024

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Google Feb 14, 2024

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Google Feb 14, 2024

I bought a Ford C-max from a private seller brought it here for service. Had a converter code they got it covered on the last day of its emissions warranty. Mel and his team were great!

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Google Feb 13, 2024

They take excellent care of my F150

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Google Feb 12, 2024

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DealerRater Feb 11, 2024

Chad was very helpful and easy to talk to. He worked hard to get the cost I could agree on. The finance team was also kind and helpful.

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Google Feb 9, 2024

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Google Feb 9, 2024

They saved me money by reminding me of my fordpass. Thank you!

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DealerRater Feb 9, 2024

The issues with my Ford Edge were fixed. Rob was very courteous and helpful. The service department is very efficient.

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Google Feb 7, 2024

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DealerRater Feb 6, 2024

Craig was nice but they never figured out the issue. My car has been randomly not starting and they thought it was my battery. The issue still continued. I’ve been trying to self figure it out with assistant of a friend because I can’t afford to keep taking it in and nothing is discovered.

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Google Feb 6, 2024

Excellent customer service, great Valet employees very very impressive and satisfied!

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DealerRater Feb 5, 2024

Rob was very efficient and friendly and answered all my questions thoroughly. I was very pleased.

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DealerRater Feb 5, 2024

That was my first time there, I was very impressed at how clean and organized the dealership was.

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Google Jan 30, 2024

My experience at this dealership was great. After failing to make a deal at a different dealership, this place was my last stop for the day. Alec met my wife and I on the lot and was extremely nice and helpful. Ford ended up offering me more for my trade-in than the previous place I went to. They were also able to work with the bank in lowering my original interest rate offer. Overall this was the best dealership experience I’ve had.

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DealerRater Jan 29, 2024

I got in quickly and didn’t have to wait too long. The staff is always friendly.

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DealerRater Jan 28, 2024

Everyone there was very attentive to my needs while I was in the building. They were very professional.

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Google Jan 26, 2024

Great place to deal with. Highly recommend. Sales people were awesome. Glad I went there.

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DealerRater Jan 25, 2024

Okay nice place and people , I didn’t wait to long . Quick service and good price

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Google Jan 24, 2024

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DealerRater Jan 23, 2024

We recently purchased a used Lincoln from Diehl Ford and worked with Alec and Chad. They were so knowledgeable and consistently went out of their way to make sure we were happy with the car we decided on and purchased. We’re so happy with our beautiful new car and would definitely recommend them.

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Google Jan 20, 2024

Diehl ford took care of all issues on a pre owned Lincoln..Highly recommend both sales and services

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DealerRater Jan 19, 2024

They did a great job on my truck repair in a very time manner. Thank you

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DealerRater Jan 16, 2024

Service was done on time as promised and I was kept informed of how everything was going. Thanks Craig!

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Google Jan 15, 2024

If you’re in the market for a new vehicle, go see Alec at Diehl Ford in Massillon! We found our unicorn at a Diehl store in PA and Alec made it possible to purchase it in Massillon. We had such a pleasurable experience and it’s all because Alec, Ed and Zac went above & beyond to make sure we were happy. No pressure, no hype, and Alec gave us the best vehicle walk-around I’ve ever seen. Thank you Diehl Ford! We’ll make you our first stop next time we buy a new car.

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Google Jan 14, 2024

Went in without thinking that I was going to be helped and Bob Bryce was wonderful worked with me and I got the vehicle I wanted and it was absolutely amazing.Thanks

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DealerRater Jan 12, 2024

Pete and Bob are the best two salesman ever I bought so many trucks from those two guys and will continue to always helpful. Never give you the runaround A+

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Google Jan 11, 2024

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DealerRater Jan 11, 2024

Chad was attentive and great to work with. He was knowledgeable and helpful . Highly recommended him

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DealerRater Jan 10, 2024

Craig did an excellent job of keeping me informed of my vehicles progress and was thorough in explaining repairs made and potential considerations for preventative maintenance.

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Google Jan 9, 2024

I want to thank Chad Westfall for a positive and stress free car buying experience at Diehl Ford in Massillon. He and the other gentleman were so nice. It was so pleasant walking in the door and not be pounced on with a high pressured sales pitch. Thank you again, Chad! I highly recommend anyone looking for a car to go there.

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Google Jan 9, 2024

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DealerRater Jan 7, 2024

The staff was very helpful with all the details of the process of buying the car.

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DealerRater Dec 30, 2023

Michael was great to work with. Made a OH/NC transaction very easy. Truck was ready to to go and paperwork was pretty quick. Picked me up at the airpot, brought me to the dealership, went through the vehicle, signed paperwork and on the road in about an hour. Highly recommend!

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DealerRater Dec 28, 2023

Great experience in the service department every time I have my car worked on. Thank you

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DealerRater Dec 26, 2023

Mel kept me updated in real time as to the status of my vehicle, and informed me of further maintenance issues they found. They performed the additional repairs while the vehicle was in their shop, and kept the expense below what I'd anticipated.

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Facebook Dec 15, 2023

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Google Sep 30, 2023

Leroy was great to work with. No high pressure. We purchased a used car. I would highly recommend anyone looking to purchase a new or used car make an appointment with Leroy.


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