Customer Testimonials
These folks are courteous, polite and knowledgeable. I won't shop anywhere else!! Buying a car from them was as seamless as it gets!! Great job...cheers!!
Terry Hosner from Massillon owner of Hosner Carpet One Waikem Ford the Best! Purchased 2022 Ford Edge. No Pressure Sales Smile on Everyone especially Sarah Purchase other cars an trucks from Waikem and after the sale service team is great too. Sarah Hall helped me set up my Ford Pass on my cell phone which I am not that up to date with the new gadgets. I had Ford Edge before and have been waiting for 2 years for inventory and pricing to be good but could not wait any longer. Ed and Dan found a way to give me a very ...
I had a great experience trading and buying at Waikem! Everyone was very friendly and helpful, especially my salesman Rick Diehl. He went above and beyond to make sure I got exactly what I wanted at a price I could afford!!! Thank you Rick! 😊👍
I was unsure about trading in my beetle. Sarah H came out to help me. It was easy talking with her. She showed me several cars, I drove one, and latter that day, drove it home. It helped that they had exactly what I was looking for. Her calm thorough instructions were greatly appreciated.
TREATED VERY WELL AT USED LOT BY ALL EMPLOYEES...... WHEN ENCOUNTERED A DANGEROUS LEAK OVER THU EXAUST PIPE AFTER RUNNING OUT OF GAS COSTED INTO GAS STATION TO FUEL UP WHILE TEST DRIVING... I WAS REIMBERSED @ LEAK WAS FIXED MORN PROMPTLY... YOUR SALES PERSON "craig newcome" IS AN UNUSUALLY GOOD MAN AS WELL AS PROFICIENT IN HIS DUTIES... ... ...
Eli is great salesman I've sent 5 friends to him and they all bought cars and thanked me great guy to deal with! will always go to him
See Eli Dodgson. He really took care of my dad and best friend. He is cute too.
I am very happy with the vehicle I purchased. I got a great car at a good price! Thanks to Eli Dodgson and the rest of the Waikem Ford group!!!
Just bought a Car and very happy with sales person Dan H. Also everyone was very nice and helpful! Never felt pressured and just asked what price I could afford .
Pete Shaheen helped me get into the car that I wanted. No hassle, no pressure. This is my 3rd lease from Waikem and Pete has been my guy for each one. I won't go anywhere else!
Christina Barbato is a pro !!....We followed her to Waikem from another dealer. As long as she is in the car business we will be working with her !!!
I needed another car so I went to Waikem where my husband had bought a new SUV. Christina Barbato helped me find the right car.
Our sales associate Christina Barbato did a phenomenal job giving us what we were looking for and making us feel real comfortable on our choice of the 2015 Honda CRV thank you Christina
I leased a new 2019 Ecosport today and I love it! Christina Barbato is THE most wonderful sales person to deal with! She is very knowledgeable and friendly and made this experience almost seamless! I'm very happy with my entire experience at Waikem and would definitely recommend this dealership (and Christina) to my family and friends.
I bought a 2019 Escape and it was a wonderful experience. Christine Barbato got me the color and all the options that I wanted. She spent time with me going over everything in the vehicle so that I understood everything before I left. We have bought from here before and will continue to go back. Once again Christine and the team at Waikem made my experience wonderful.
I dealt with Pete Shaheen, he was very professional and nice. I would highly recommend waikem ford dealer ship !! This is the second vehicle I have purchased from there, and it won’t be my last 🙂 Thanks again for the easy and fast/friendly experience Becca B
Christina Barbato is really a top notch sales person, very friendly, soft spoken, and very knowledgeable. She really cares about her clients' concerns. This is the third vehicle my wife and I have purchased from her, at 2 different locations. She's truly a great friend for life. We would highly recommend her to find the right vehicle for the right price for them.
Rick diehl was soooooo awesome,,what an experiance I will go back again and again and again They really know there stuff there Going to tell all of my friends
I stopped in after looking at other dealerships in the area to see what they had to offer on a new lease or purchase. I was surprised how fast and friendly everyone was and how up front and honest they were. I had compared shopping for weeks before coming in so I had a very good idea on pricing for what I was looking for. They gave me a fair price on my truck. excellent experience, will absolutely return for my next one..
The staff was awesome and very helpful. They got me into the exact vehicle I wanted and it was quick and easy. I highly recommend giving them a try. Thank you to Molly who was the first person that contacted me and called me after to make sure I liked the vehicle.
We have dealt with Pete Shaheen for years at Waikem, such a super nice gentlemen as well as everyone else on staff. We have sent our whole family to Wakiem ford and they have all dealt with Pete or Bob, would highly recommend these two when purchasing a vehicle. We are a happy ford family and we thank you.
Christina Barbato made the purchase of my Mustang quick,easy and overall a great experience.not only did she have all the necessary papers ready when I arrived but also help in getting me a fair price on my trade in.I'd recommend Waikem Ford to family and friends and will look forward to shopping with them again in the future!
We use Transit Connect vehicles for our appliance repair service business. Have purchased several other Transit Connects from other dealers but never felt inclined to comment good or bad. From the initial call the folks involved were professional and quick to respond on the vehicle that was needed for our requirements. The experience we had with Pete, Vic, and others involved was excellent. They made the process as quick and easy as possible. Will recommend Waikem to others I know looking to purchase a new vehicle.
Luke was kind treated me with respect and listened to what I wanted in a car. Luke made my car buying easy. Justin was very nice and pleasant to work. This is a great place to buy your next car.
I received excellent assistance from Sarah, Bob, and Pete throughout my purchase. It began with Sarah remaining in contact with me regarding prices and availability. Bob worked to find the car I wanted at a price I wanted. Pete showed me how the car works. It was a painless process throughout.
Eli was wonderful in helping me pick out a great car. He was upfront and honest with me and guided me through the whole process.
The staff at Waikem Ford was great. They took the time to understand what my vehicle needs were and where my price point needed to be. Christina was a great sales person and made the car dealing experience smooth. She took the time to ensure I understood everything throughout the process and followed up after to make sure I did not need anything!! Thank you Christina!!
A sales person is the face of any dealership. Pete Shaheen exemplifies professionalism in motor vehicle sales, This dealership and its' employees have provided our family with quality Ford products for well over a decade and we will continue to utilize them for sales and service. Our new Explorer was ready for delivery on time as promised. Pete spent all the time required to explain and demonstrate all of this quality vehicle's features. Being a multiple Ford vehicle family, the Ford brand is a given for us. So too is Waikem Ford as well as Pete and Bob.
Received information about leasing from Molly in the internet sales department. She was very helpful and informative and we look forward to coming there when our lease is up. Thank you for helping!
I ordered my vehicle Waikem Ford and traveled from San Antonio, Texas to pick it up. Pete Shaheen was the best sales person I ever had the pleasure to work with. He had my vehicle ready for pick up on time and was very helpful with showing me how to use the new high tech features. I will travel to Canton again to buy my next vehicle from this dealership and work with Pete again!!!
We have just leased our 5th vehicle from Waikem Ford and it has always been a wonderful experience. Pete Shaheen has always been there for us, answered any questions and so helpful. Pete is a delight to work with. Customer service is excellent!! My husband and I definitely would not go anywhere else but Waikem Ford. Thanks again to everyone in the Waikem family, especially Pete!!!!
I have purchased my last 3 vehicles from Waikem and it has always been a pleasant experience. The customer service is exceptional and the transaction is easy. A special thanks to Pete Shaheen for going above and beyond for me!
Pete did a great job helping us find the right car for us. No high pressure no xx one of the very best times I've had buying a car.
I decided to start searching for a vehicle with no intention of buying anytime soon. I received a call from Sweet Lexie and she was very helpful and honest. After a little bit of thinking, I came in and purchased a vehicle from Waikem! I love it! And thank you Waikem staff for all of your help!
George Waikem is a great place to shop. My salesperson did not try to oversell or anything else stereotypical cars salesmen try. They tell it like it is. I was about to buy one car but the dealer notices slight body damage and stopped the deal right there. I got another car that day. They do not feel right selling cars in the condition they want to drive themselves and also at a price fair for everyone. Please go there to buy!!!
Andy worked very hard to find what I wanted and at the price he was very helpful in every way even though we didn't make a deal it was great working with him
i was interested in a f-150 I was looking online after putting my info in blake gave me a call right away he did a good job at answering my questions. He was understanding that my schedule is to busy right now to stop in. I will definitely be working with Waikem when I'm ready
This is my first Ford and I am beyond thrilled. I will never shop anywhere else!!! I will recommend Pete Shaheen and Waikem Ford to anyone.
This is our 5th leasing experience with Pete Shaheen and Bob Bryce at Waikem Ford in the past 5-6 years. All were pleasant experiences, with top satisfaction. There was never any high pressure of any kind, unlike most other dealerships. We would definitely recommend Pete or Bob to anyone considering a purchase or lease from Waikem Ford.
I started with a stripped down Ford Escort when I graduated from college in 1985. For over three decades I have been so grateful to have had the consistent relationship of support, trust, and integrity from Pete Shaheen and the staff of Geo. Waikem Ford. I was given the first car as a gift from my parents who used Pete well years before I met him. The car is long gone (no offense) but my thankfulness in what Pete continues to give of himself to give what I need in a car has grown even better. Thank you Pete (and Bob ...
I got my gmc from Andy. He was very helpful. Great salesman. I would highly recommend this dealership to anyone looking to buy a car.
Andy was so nice, none of them pushy at all...It was a very pleasant experience and quick. I would recommend them to anyone interested in purchasing a car!!
I had a fantastic experience with Lisa Randazzo. Being a very picky person, she got me what I wanted. Seriously though right down to the specific rims and color while keeping my payment down. Highly recommend waikem and Lisa
I purchased a Ford Focus at Waikem from Karen. She was excellent and was very helpful. This experience was far superior to any other dealership I have dealt with. I would highly recommend paying Karen a visit if you need a new vehicle.
Purchased Subaru Legacy at Waikem from Karen.i was treated with excellent and very knowledgeable customer service..Made me feel like one of their family..Very satisfied in all aspects and will refer her to anyone looking for a vehicle and for myself again when I purchase another one.Thank you for making my experience easy and pleasant. Mark Matthews
My experance was unstressful, professional and pleasant. Karen found a Ford Fusion with the amenities I wanted. The after sales help from Karen and the shop was fantastic. Thanks Karen!
I am so Blessed and Grateful for the service that I received from Mark Farina and Victor in the finance office!.....Have been recommending others!
I was concerned with my credit and really needed to get a car. I worked with Lexie and she went over all the information with me and answered all my questions that I was concerned about and didn't feel pressured. I am glad I chose Waikem and will recommend them to everyone. And now I have a new vehicle that I didn't think was possible. Thanks again!
The selection and customer experience at Waikem Ford is second to none. My salesperson helped me find the perfect vehicle for my needs without the pressure you experience at other dealerships. I'm extremely happy with every facet of my experience with Waikem. I won't go anywhere else when I need a new car.
Tremendous experience. Eli at Waikem Ford knew the answers to all my questions and made me feel special. I definitely recommend visiting Eli if you are looking for a brand new Ford!!!
I recently bought a 2016 F150 and started from a pool of 11 area dealers with mostly email correspondence and found I got the quickest and best information and responses from Olivia G at Waikem Ford in Massillon. As the field narrowed either by others not keeping pace or failing to find ways to be competitive, Olivia (and her manager Sarah when she was out) came up with the best deal, without any haggling and made the process very smooth. Ed, the sales manager was equally practical and was able to put together a deal that far outpaced the others. I was ...
Friendly service. Great car buying experience. I recommend the dealership, they have good prices and work to get you get you good financing. Ian Ramsey was very patient and knowledgeable about the cars. He took his time and let me make my own decisions. He worked to get me the car I really wanted and to stay within my budget!
Just purchased a 2016 Ford F-150 from Jason at Waikem Ford. He found the exact truck we were looking for, explained options thoroughly and had paperwork finished in a timely manner. Fair price for new truck and trade in. Overall excellent shopping experience.
I just want to thank Mr. John Knox for a great experience buying my first car at the Ford dealership. He put up with me for days trying to find me the right loan and the right car. Even when I was getting frustrated, he was there for me with text messages and phone calls. I liked my experience so much I brought my mom along to the dealership and she ended up driving away in a new vehicle at the same time. When it's time to trade up I will be back to see John and Vick for ...
I would to thank Olivia for all her help. She answered all my questions and explained the different features the Escape offered. I appreciate all of your help! Thanks again Olivia!
My name is Carol Spring and I recently visited the Waikem Ford dealership on Lincolnway in the Massillon/Canton area. I usually don't write reviews but felt compelled to do so after meeting with Lisa Randazzo on May 11, 2016. I have bought many cars over the years but there is one salesperson that stands out among all the rest. That is Lisa. She deserves a five star rating! Ms Randazzo is as professional as they come. She was extremely knowledgeable about her product. She gave very precise and helpful answers to all of my questions and spent a lot of ...
I worked with Pete Shaheen primarily and Bob Bryce in selecting the 2016 Explorer that we leased for 36 months. Pete spent a lot of time with us in determining what vehicle would meet our criteria. One of the main things that we wanted were comfortable front seats. We just finished a lease on a 2013 Ford Explorer and the way the front contour seats were made caused both my wife and I considerable pain when taking long trips. We both had to use multiple cushions on top of the seat to make them comfortable. I think that the seats in the 2016 Explorer ...
On Wednesday (3/30/2016) evening I entered my preference within the Internet to purchase a Ford Fusion. By 7:30 that evening I received a response from Ms. Olivia Gehring presenting me with the basic information I requested. The next morning I left a voicemail message with Olivia and within a reasonable time frame she responded. Olivia provided me with the "facts" I was seeking without any unnessecary marketing and we came to terms consummating the transaction. Olivia then introduced me to a Mr Pete Shaheen who was equally cordial in securing payment obligations. The vehicle I purchased is earmarked for one ...
John Knox went the extra mile to make sure my son's first car purchase was a great experience. I highly recommend him! In fact, I plan to purchase a car myself in a few months and there is nobody else I want to work with!
Dealt with Bob Bryce looking to lease a new 2016 Ford Edge. Found one my wife liked but it had a panoramic moon roof which I wasn't fond of and it didn't have a power lift gate which we had previously and liked. Bob found the same vehicle at another Dealership with no moon roof and it had a power lift gate. He had it brought to the Dealership and we were delighted and took it. Bob was great to work with and we are quite pleased. The Sign & Drive paper work was a breeze and we were ...
Brianna Lyon was excellent to work with and returned phone calls very promptly. She would be the 1st person I would talk to when buying a vehicle from Waikem.
Awesome people. Great Service. Good prices. Thanks. Lisa helped me find the car I wanted. She showed me so many cars until I found the one I wanted. I would recommend anyone to go see her
Much Thanks to Molly Phillips for helping find the car that i was looking for. She was very helpful and did not pressure me until i was ready. Thank you again!
We have been buying new cars from Bob Bryce and Pete Shaheen for many years and our recent purchase of a new Transit Connect was no different then in the past. EXCELLENT!!! Pete and Bob are real Gentlemen and a pleasure to do business with.
I was recently searching for a car for my son online. I was contacted by Olivia from Waikem Ford and was very impressed by her knowledge, professionalism and persistence. Although I decided to postpone my vehicle search, I plan to contact only Waikem Ford when I begin to look again!
Great service whole way through, no pressure! Will def. Deal with Waikem on my future purchases! They will beat out Competitors prices. Very happy! Vic, the financial guy, makes for an enjoyable closing on the deal! Thank you all for a great experience!
We have purchased many Ford vehicles over the years from Waikem Ford. We keep coming back to Waikem because of the professionalism of Bob Bryce and Pete Shaheen and the service staff at Waikem. Pete went over the various features of the new car in great detail which was greatly appreciated even though this is our fourth Fusion. Each year brings new changes on the vehicle and Pete does a great job of demonstrating the changes. We appreciate Bob's help in the purchasing process. We have been dealing with Bob for many years and he and Pete both have ...
Thank you to our new friends Ed Ecrement, John Knox and the Waikem team! We found Ed several months ago when we began calling dealerships for advice on turning our 2013 Ford Edge lease in. Ed gave us solid and honest information on our choice of vehicles and finance options. We didn't hesitate to drive from Stow to Massillon when we were ready to look at vehicles. Ed listened to our concerns about getting out of a lease and building equity. He listened to what we were looking for in a new vehicle and found us the perfect solution to ...
Just a great leasing experience . Mark is the best , very knowledgeable , courteous and left us with no questions. Thanks to him and the entire staff !!!!
I can't thank you enough John for your willingness to help us get into our new Fusion!! Right from the start you showed us all around the vehicle and made sure we knew what options the vehicle had and that we stayed warm and dry while looking at it. Your eagerness to please and meet our expectations was phenomenal!! And in the end, the transaction to purchase the Fusion was well beyond our expectations!!! I pray this is just the beginning of a relationship with a dealer/family that us, as well as our kids, can continue to do ...
Excellent service I would recommend this dealership to anyone. They told me everything I wanted to hear and made it a quick and easy experience.
Theses guys really know their stuff and they don't leave a single stone unturned to their customers, I have had all but one bad car buying experience in my life and I owe that one to the Waikem Ford Group. Thankyou soo much everyone and God bless. Sincerely from your newest lifetime customer, Mark Frank
I had a wonderful experience at wailed ford. Very friendly sales people and willing to do there best to put you in a vehicle you want. Highly recommend and I'll continue to do future deals at waikem!!!!!
I had a great experience from start to finish buying my specially ordered Mustang convertible. I went there after my usual dealer was a bit low on trade in value and am glad I did. I am extremely pleased with the ease of getting what I felt was a fair trade amount, the effort put into getting me the first convertible in the area, and the smooth, easy delivery process. I have already sent one friend there who is also having a good experience and would not hesitate to recommend it to others.
I have been to every dealership in Stark County and this place is the best! Bob Bryce and Pete Shaheen did an amazing job trying to find me the right ride with the right price. No bull, no games just good customer service!
Waikem is an excellent dealership with exceptional staff. Anthony Paradise went above and beyond to help me, he is very informative and helpful salesmen! He earned my future business and I will be spreading the word to all I know! Thank you for being loyal, kind and knowledgeable!!
Our experience started online and ended at Waikem. We were looking for a pre-owned vehicle for awhile and finally found what we were needing at Waikem. Our salesman, John Knox, was friendly, very low pressure and accommodating to our concerns and schedule. The entire staff was friendly and helpful! Thanks for a great experience! Go Bucks!
... with our new (to us) '07 Suzuki SX4 HB that was recommended to us by Mr Dennis Kryder, Sales Consultant. After advising him of our vehicular wants/needs and our economic limitations, he directed us to a car on the lot that proved to be exactly what we we're looking for. Dennis took the time to review the car's merits, accompanied us on a test drive and patiently answered all of our questions and addressed all of comments, concerns, etc. We didn't experience any high-pressure sales tactics and didn't feel subjected to any expectations of making an ...
We went into Waikem Ford looking for the new Escape because we had access to the Ford "A Plan." We had a lot of success we we last bought our Nissan 10 years ago from Waikem Nissan. While roaming the Waikem yard we were met by Luke Richardson. Luke was so very helpful to steer us in the right direction to the Escapes. He was very helpful in showing us the various models we were looking for and explaining the various options available to us. We ended up with a beautiful new charcoal grey Escape.
Buying my first car was easy with Waikem in Massillon, Ohio. Their website was simple to navigate, Mark Fartha was a pleasure to work with, and I left buying the car I wanted with the price that worked for my budget. I would definitely recommend my friends and family to buy from Waikem Ford!
This is my first time to service my vehicle at waikem without Stan the former service person, and II thought it was very professional. Dominick was very courteous and the service was done efficiently. Thank you for your professionalism.
I went in looking for a good vehicle for my family and I but wasn't 100% on what I wanted. Luke did an excellent job guiding us in a great direction in the right price range. I never felt pushed into a vehicle I didn't want or need. Vic explained my finance options perfectly and was a pleasure to deal with. This was my third car from Waikem and I would definitely recommend them.
An overall A+ experience! Salesman, Dennis Kryder and Waikem Team made our car shopping experience a pleasurable one! We would definitely recommend buying from Waikem Ford!
Luke didn't try to sell us a SUV that we didn't want. He told us up front that they did not have what we wanted on the lot at the time, yet he still answered our questions and did not brush us off. We found the perfect new Escape that we wanted, it was a little over our budget but the key was no pressure or prompting from Luke. He was talking to my husband about car stuff, when I spotted exactly what my husband would love. Ed brought out the invoice without us asking and there was ...
My husband and I have used Waikem in the past and remembered having a good experience. We like having the all the available options to look at and test drive. Luke made our experience easy and quick. He was very knowledgeable, friendly and professional. He spent a lot of time with us making sure we were happy with our decision. We had just begun our search for a new car to either own or lease. He helped us find our car! We chose the 2014 Nissan Altima and I Love it! We will be in the search for another vehicle soon ...
My wife and I had a very enjoyable and professional sales relationship with Dennis Kraker We traded a 211 Ranger on a 2014 Focus.This is my second experience in 3 years with Waikem. My first was not too great. That salesman is no longer there. Dennis is the real deal and I would highly recommend him.
i had an easy time at your dealership and that made my experience of buying a new ford f150 an easy procces. i was going to buy a new tundra and did not get a treated as well as i did at waikem
I gave Waikem Ford an excellent rating because they addressed my concerns and left me with a feeling I could count on them for exceptional service anytime I visit them.
I know that an oil change is not a big deal but they make you feel like the really care about you coming to George Waikem Ford. Craig made me feel like the really care. He kept me informed about the time and any problems that were found during inspection. Craig worked with me to set a time to do the repairs that were found. I look forward to the next visit to George Waikem Ford.
My wife and I have bought four vehicles over the years from Waikem Ford and are always handled like royalty. These people are the best and understand how to keep people coming back. I have to make a special comment about our last recent purchases. We bought two vehicles at the same time and were very pleased. I bought a truck and less than a month later had an issue, it was promptly handled and very professionally, I might add. I can't stress how fantastic the service is. The salesmen and even filling out the paperwork were pleasant to ...
Waikem Ford is 1 of our local Ford dealers that I tried to deal with. They showed me 7 new cars and trucks.Ireally wanted a new 2013 F-150. After a lot of consideration, I leased a 2013 F-150 STX 4x4. Great truck.I am very pleased with truck and the sales team that helped me. The young salesman and sales manager worked great together. I would recommend them to others and have done so. Thanks
Nathan did a wonderful job in helping us through the leasing process of our new Ford Edge. Going on past experiences with car dealers,this was pleasant in every way. Nathan's representation of Waikem was outstanding and very professional.