Customer Testimonials
My husband and I I bought 2 vehicles over the weekend! Kyle was beyond amazing with helping us and making everything go smoothly. We will for sure be going back to see him for all of our vehicle purchases!
Great experience from start to finish Bob was great to work with. The advertised price was the price No games!! Thank you Diehl ford and Bob
Great new car buying experience my sales person was Lou he was great to deal with I am happy with my new Bronco sport. The sales manager Rob took care of me with my trade. Great team to deal with. Thanks I give them 5 stars
personable staff. Ordered a new vehicle, easy and quick
Dan Kline and Bob Bryce are amazing !! They helped me get into a very nice vehicle at a price I could afford! So grateful for people like this! Thank you Diehl of Massillon!
I had a great experience here with the help of shiquan. He not only made me feel comfortable in a stressful time. But he also got me into something comfortable!! I highly recommend him!!
I had an amazing experience at this Ford dealership! The staff was incredibly friendly and made the entire process smooth and enjoyable. Their level of service is top-notch! Not only did they take great care of everything, but they also filled my tank up completely and even gave me a discount! I felt truly valued as a customer, and I highly recommend this dealership to anyone looking for outstanding service. Thank you so much! I will definitely come back to them again for my next car!
Kyle and Lou were both great with helping me get into a newer vehicle. They explained everything and answered all my questions and concerns. Ben in finance made everything super easy. The entire process was super smooth!
Shiquan and the Diehl Ford group were great to deal with. Good experience..
Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented ... Read More DealerRater - Oct 10, 2024
Huge shout out to Kyle Sanders! He helped me find the perfect SUV! He knows everything about cars, not just how to sell them! From the inside working parts of the engines, to the treads on the tires, to what’s covered in the warranty. He knows it all and doesn’t skip a beat! I will never go to anyone else! And all of the other team members at Diehl were so friendly and helpful! Thanks for a really great experience!
TAKES ADVANTAGE OF THE ELDERLY! My 73 year old mother purchased a vehicle from Diehl in Massillon, Ohio. This vehicle had a steering column replacement. The sales people said the vehicle was sound. She has driven it twice. The second time she drove it, the steering was making an awful grinding sound. I then drove it and checked the power steering fluid. It was empty. Since then, she has gotten the run around, took the vehicle back in to be looked at. Was told the steering column they installed was a faulty part. Has had the vehicle now for another week ... Read More DealerRater - Oct 3, 2024
Shaquan was GREAT!! He was very knowledgeable about the vehicles we wanted to see, he was so easy going & not pushy like MOST salesmen. I would DEF recommend him to anyone!!
I just purchased a Lincoln Navigator and I am still beside myself, thinking about how well I was treated at Diehl Ford. Kyle goes above & beyond to ensure the customer is happy. Kyle thank you for exceeding expectations! I am so happy!
Bob Bryce super down to earth. Absolutely no pressure.
Thus was an amazing experience! They listened to exactly what I wanted and got me in a reliable car. Tracy was personable and an amazing person to ride with to and from the dealership. Kyle and Bob walked me through step by step with no surprises and I would recommend with 1000% certainty someone else would also have the same experience.
This ended up being the best car buying experience that I have ever had. They aren’t pushy and actually listen to you.
Dealer has what I want in stock.Test drove with a very knowledgeable sales person.
Great experience all the guys were awesome to work with! Thanks!
Shoutout Kyle Sanders
I already gave a response the day of my visit. I was satisfied than, nothing's changed, still satisfied.
This was a great experience all around. The staff at Diehl Ford of Massillon is top notch!
This was the best car experience I've had. Bob Bryce is very friendly and knowledgeable. I would recommend him to everyone. Thank you Mr. Bryce
Very easy to work with
Shiquan did amazing Ants in my pants crazy good deal
Excellent service! Friendly, personable staff!
Knew what I wanted to look at. Easy experience. Painless. Would buy from Diehl again.
Absolute BEST customer service I have EVER experienced. Bob, Rob, and Ben went above and beyond to make sure I was taken care of!!! After dealing with issue after issue at multiple different dealerships, given false hope, and waiting around just to be told “sorry we cant help you”, these three gentleman MADE SURE I left with a vehicle that same day!!! They did everything they could to help me immensely and now I am the owner of a new car!!! 10000/10 recommend Diehl Ford!!! They WILL take care of you and get you want you need! I was starting to ... Read More Google - Jul 30, 2024
Best car buying experience I've ever had in my life would highly recommend. Purchased Ford bronco we love it!
This was the best car shopping experience we have had. We were treated very well, given a better deal than expected. Felt comfortable and not pressured through the whole experience. Did not feel we were being taken advantage of at all which we have felt a lot at other places.
They’re really great and I’m not just saying this but they helps me get Everthing I need before leaving off the lot , I definitely appreciate them I was down for a month with no car , my car head gasket went out , there very nice reasonable HIGHLY RECOMMEND
Kyle S. (& Team) were awesome! 👏🏻 from sales to finance + working with the managers, everyone was so awesome, friendly, personable, and helpful. I love my Maverick! It’s already made it to the beach, bike riding and hocking hills! Perfect adventure vehicle! Thanks again, Kyle!
They are absolutely amazing! They take so much time and care to make sure that you are satisfied!
Eli is a great salesman’s, easy going no pressure and he helped us get the deal done. Highly recommended
My Maverick’s battery died 3 times and it took 2 appointments to fix it.
1400 appointment for some recalls on my Bronco. It's supposed to be picked up by the dealership and I still haven't gotten a phone call to get the car keys. Already doing a good job. I'll update with more info. Update: Communication and planning to get my truck was great. Car recall was done really fast
On this particular day, my dashboard sent a msg about a tire problem..I stopped by the tire/lube shop to have my tires checked, b/c I purchased one several days prior from there. I must say, the personnel were very helpful as always. Keep employing workers Who Care.
I did not have any problems with this dealer ship. I will recommend this dealer ship.
Folks in the service center were great! And that’s about where it ends. The old appearance of this dealership, dusty dirty cars on the lot, no coffee cups, and employee walking to restroom unzipping his fly BEFORE he went through the restroom door…well that did it for me. You wanted a review…there you have it. Corina, quit spending so much money in advertising and put it into your old rundown dealerships. Oh and the gentleman in the parts department that I asked if he could help with some cups for the coffee, looked at me like I ... Read More DealerRater - Jun 20, 2024
Staff was very pleasant!! I was wondering where my salesman Joe Shiippley was wanted to talk to him
Great experience all around—everything went perfectly. Very nice place, very clean, staff is very friendly and attentive.
Bob and Eli were great. Not your normal pushy salesmen but true gentlemen and professionals. Even though we were unable to make a deal it was still a very great experience and would recommend them anytime.
Customer service has gone downhill, but prices have gone up. Also the price was increased by 20% from the time I got there to the time I left, when all I got was an oil change and tire rotation. I was a loyal customer of this place for 11 years, but I am not going back again.
Mel Boone always takes great care of my Ford 150! He is a wonderful asset!
The staff were friendly and helpful. I had questions they had answers, l left their satisfied.
I like it here but my car is still making a “clinking” sound when I was told the stabilizer link was the issue.
Was Great!!!
Good overall. Oil level varies from each change. Not sure why it's inconsistent, seems odd.
Didn’t fix the job, guessed on what was wrong and wasn’t even it
I was not kept informed on progress of repair work. Otherwise all was good.
My service was very good. The advisor was very courteous the time it took to finish my car was not long
Not happy on the length of time it took to fix the car. Service was fine otherwise.
Very good people. They helped out and was able to get the truck I called about. Thank you
While I was waiting for a part to come in- this Subaru Forrester was mine to drive free of charge
excellent service and the work was done on time. everyone is friendly knowledgeable. i would recommend them to anyone.
They did awesome on the recall. But saying they could change my spark plugs for $600 is outrageous…
They always do a great job. Just need to get the recalls figured out n get out taken care of
Like the place a lot, just hate that I had to sit for almost 2 hours for an oil change!
Very efficient. Great service. Wonderful lounge to wait in for the service. The accommodation was great
Super helpful appreciate Alec and his service
BOB BRYCE WAS AMAZING … He represents the dealership with kindness, education on everything in the company, and very organized, such an incredible man!! He’s a keeper!!!
A++ in car care and Staff
Unorganized if Mel isn’t in the service department. The keys for the customer in front of me were lost. Three employees walked around looking for them while I stood and waited to pick my car up. After waiting for 20 min someone finally helped me
Always punctual, straight- forward, competent and thoughtful in any work that is scheduled. Comfortable waiting area, pleasant staff. Have leased three cars from this dealer location and purchased one.. very satisfied !
From the moment Joe Shipley reached out to me until the moment we met in person his demeanor, patience, willingness to make it happen, & his sincerity shown brighter than the sun. Working with him was an absolute pleasure. I appreciate him making this experience as natural as possible. There was a bit of an extended waiting period & he sat with me & my parents the entire time chatting like old friends. Simply amazing. Let me know when you’re in Cleveland so I return the warmth!! See you soon.
Oil change appt made on Tuesday with request for pick up & delivery service which we have used before, for on Friday. Sarah, who makes pick up/delivery arrangements was supposed to call or email me. I called the dealership Wednesday to confirm pick up/delivery & was told yes, it’s on the order. On Friday my vehicle was not picked up. I called the dealership, spoke to 3 people before Mel in service told me Sarah was no longer there & her replacement didn’t start until Monday. Someone finally did come to take my vehicle in for service, ... Read More DealerRater - May 6, 2024
I really wish I could give this dealership a higher rating. They gave me a fair trade in value for my truck and the one I purchased was below market however, the entire process took extremelyyyy long. About 3-3.5 hours. The truck I got was also fairly dirty despite being “cleaned” for roughly an hour, hour and a half while I was in the purchasing process. The tank also was around 1/2 or so requiring me to fill up before I could drive up.
I get that I bought a used truck but the fact that the tank was not filled ... Read More DealerRater - May 3, 2024
I wanted to tell you I had the best experience at this dealership. Eli was the best salesman I have ever dealt with when buying a car. He was very patient and kind throughout the experience. He answered all of my questions and if he didn't have the answer he asked somebody else. He put me in a very nice chevy impala within my payment range. I really went in there expecting to not find a car within the payment range I wanted because no other dealership could and expected to leave disappointed as always but ileft with a ... Read More Google - May 3, 2024
Our car buying experience went very well. The bow for our Anniversary was a pleasant surprise. We were disappointed in how the negotiation went. I would recommend this dealer.
Very professional and friendly, Great customer service care. I'm making Diehl Ford my go to dealership for all future services.
Excellent service done in a short amount of time. Review of my future service needed. Coffee is bad.
They are always very professional and friendly. I've never had any issues with them at all.
The salesman, Joe Shipley, I had was AMAZING. However, what wasn’t amazing, was the fact that I had to wait there for around FOUR HOURS waiting on finance. After my test drive and filling out the paperwork with Joe, there was around a half hour wait for me to get a notification that there was a new inquiry on my credit report. After that I had to wait for OVER three hours to FINALLY get into the finance office!!! So I’ve deducted one star because of that wait time.
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Alec got us in a new ford explorer from an ecosport! He was really awesome to work with and helped us manage our payment and price range and was just an awesome salesperson and knew his things and what not! Such an incredible place to get help with a car!
oil change. Got it in and done
i stopped in to get brakes with no appointment and i was in and out in a few hours and they gave me regular updates on the service
The whole staff was very friendly. Alec was super helpful and great to work with. I would definitely buy from here again and requests to buy from Alec again. Thanks for helping me find the perfect vehicle.
Awesome experience! Bob put me in the car I wanted! Extremely professional, and kind, honest and efficient!
I called in with follow up questions and never got a call back. They were busy and maybe they will still call but not in the first 24.
They couldn’t find 3 bad rattles under my car. Unbelievable. Brakes are dragging noisy. Said they were fine. But not true
quick and easy to schedule appointments .All personnel that I dealt with were very polite and professional. My vehicle was treated with care.
All personnel were cordial, helpful, professional, knowledgeable and understanding of my concerns. Customer service was above and beyond!!!
I didn't know it was going to cost me 175 bucks to tell me I need new tires!
The dealership was able to get my car in for service the very next day when I called., My cars issues were found, I then authorized the needed work and within two hours or so and then I was on my way home. owned my Mustang for 9 years now and it has not had service anywhere else.
I unexpectedly had to purchase a new car and Crystal was a huge help. Was able to get me into a car without trading my old one in fast and efficiently.
Great experience!
Wasn't happy when the back seat sencer was turned off instead of fixed. Couldn't understand turning off safety feature. So I thought I would give you another chance. An oil change, 2 air filters and fix the back seat sencer. The cost was $212.00. You are pricing me out of your business. A bunch of other stuff was done that wasn't required. If there was a rating lower than 1 I would give it.
I was very disappointed that a simple oil change and the installation of a new set of tires took all day. This was very unsatisfactory service.
