My husband and I I bought 2 vehicles over the weekend! Kyle was beyond amazing with helping us and making everything go smoothly. We will for sure be going back to see him for all of our vehicle purchases!

Great experience from start to finish Bob was great to work with. The advertised price was the price No games!! Thank you Diehl ford and Bob

Great new car buying experience my sales person was Lou he was great to deal with I am happy with my new Bronco sport. The sales manager Rob took care of me with my trade. Great team to deal with. Thanks I give them 5 stars

personable staff. Ordered a new vehicle, easy and quick

Dan Kline and Bob Bryce are amazing !! They helped me get into a very nice vehicle at a price I could afford! So grateful for people like this! Thank you Diehl of Massillon!

I had a great experience here with the help of shiquan. He not only made me feel comfortable in a stressful time. But he also got me into something comfortable!! I highly recommend him!!

I had an amazing experience at this Ford dealership! The staff was incredibly friendly and made the entire process smooth and enjoyable. Their level of service is top-notch! Not only did they take great care of everything, but they also filled my tank up completely and even gave me a discount! I felt truly valued as a customer, and I highly recommend this dealership to anyone looking for outstanding service. Thank you so much! I will definitely come back to them again for my next car!

Kyle and Lou were both great with helping me get into a newer vehicle. They explained everything and answered all my questions and concerns. Ben in finance made everything super easy. The entire process was super smooth!

Shiquan and the Diehl Ford group were great to deal with. Good experience..

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

Huge shout out to Kyle Sanders! He helped me find the perfect SUV! He knows everything about cars, not just how to sell them! From the inside working parts of the engines, to the treads on the tires, to what’s covered in the warranty. He knows it all and doesn’t skip a beat! I will never go to anyone else! And all of the other team members at Diehl were so friendly and helpful! Thanks for a really great experience!

TAKES ADVANTAGE OF THE ELDERLY! My 73 year old mother purchased a vehicle from Diehl in Massillon, Ohio. This vehicle had a steering column replacement. The sales people said the vehicle was sound. She has driven it twice. The second time she drove it, the steering was making an awful grinding sound. I then drove it and checked the power steering fluid. It was empty. Since then, she has gotten the run around, took the vehicle back in to be looked at. Was told the steering column they installed was a faulty part. Has had the vehicle now for another week with no information. She went back in. Was treated with unacceptable rudeness by their GM, Chris. She is now at home not feeling well from the stress of this situation, thus I, her daughter, went in to discuss getting her money back for this UNSAFE VEHICLE she was sold. Even with repairs, this would still be an UNSAFE VEHICLE! I was told the matter couldn’t be discussed with me, as if it was a medical matter! After our brief interaction, the GM, CHRIS, walked out of the dealership leaving me inside to stew. My mother is saddened and upset. I am beyond livid! I have never come across a business that not only sells UNSAFE VEHICLES TO ANYONE, BUT THEN DISRESPECTS AN ELDERLY PERSON! Legally, with the Ohio Consumer Sales Practices Act, she is 1000% entitled to her money back, but you would think that on a personal note, this business would simply APOLOGIZE FOR PUTTING HER IN A DANGEROUS SITUATION and refund her money immediately! BEWARE OF THESE DIEHL DEALERSHIPS! My mother was even told she wasn’t worthy of speaking to the owner. DO NOT SPEND YOUR HARD EARNED MONEY HERE!

Shaquan was GREAT!! He was very knowledgeable about the vehicles we wanted to see, he was so easy going & not pushy like MOST salesmen. I would DEF recommend him to anyone!!

I just purchased a Lincoln Navigator and I am still beside myself, thinking about how well I was treated at Diehl Ford. Kyle goes above & beyond to ensure the customer is happy. Kyle thank you for exceeding expectations! I am so happy!

Bob Bryce super down to earth. Absolutely no pressure.

Thus was an amazing experience! They listened to exactly what I wanted and got me in a reliable car. Tracy was personable and an amazing person to ride with to and from the dealership. Kyle and Bob walked me through step by step with no surprises and I would recommend with 1000% certainty someone else would also have the same experience.

This ended up being the best car buying experience that I have ever had. They aren’t pushy and actually listen to you.

Dealer has what I want in stock.Test drove with a very knowledgeable sales person.

Great experience all the guys were awesome to work with! Thanks!

Shoutout Kyle Sanders

I already gave a response the day of my visit. I was satisfied than, nothing's changed, still satisfied.

This was a great experience all around. The staff at Diehl Ford of Massillon is top notch!

This was the best car experience I've had. Bob Bryce is very friendly and knowledgeable. I would recommend him to everyone. Thank you Mr. Bryce